Communication and Lack Thereof – Oh, the Drama

November 10, 2007 at 9:04 pm (business) (, , , , , , , , , )

Well, it didn’t take long for my first work drama to arise.  I just have one word for any of you that have a question about how to succeed with your business – COMMUNICATION.  Don’t only just give general communication.  Answer questions when they’re posed.  Verify e-mail addresses instead of taking for granted that you got the right one.  And above all, until you have verified something, do not make accusations.

I feel that sometimes when people get upset about a problem at work, they get emotional and spout things that aren’t necessary.  When I get upset, I try to think things about before going back to someone and addressing a problem.  If I talk about it when I’m upset, I’ll say things I regret.  That’s certainly not going to promote my business.  Yet when I do see that there is a problem and it’s only going to get worse, I address it right then and there.

 Unsolved problems lead to more problems.  Unaddressed problems are like a festering boil to me.  I feel like they’re a roadblock to progress and that’s not helping anyone.

 Also, when people ask you questions that you even think MIGHT be relevant, please answer them.  They could turn out to be much more important later on than what they seem at the present time.  Just recently, I have seen unanswered questions turn into exactly what they shouldn’t have – DRAMA.  I hate drama.  I despise drama.  I loathe drama.  It causes me no small amount of aggravation.  It’s even worse when it comes from someone you never expected it to.  If someone is asking for instruction, give it even if it feels like you have to draw them a picture.  It’s easier than a huge misunderstanding having to be fixed later.  It’s also better than hurt feelings once incorrect accusations start flying around.  Believe me, one unanswered question can ruin an entire business relationship.

 Also – please keep your business contact information correct.  Check it and double check it.  If you have an e-mail program that automatically pops up an e-mail address after typing in a few letters, make sure it’s the right address.  Don’t assume you’ve sent someone an e-mail – make sure.

 Most of this sounds like common sense.  It’s obviously not since I’ve seen it come up time and time again in business.  I wish that everyone had to take a class in effective communication before being a business supervisor, owner, leader, etc.  The people being managed and led by these people are only looking for instruction.  If it’s not given to them, they’re just going to disappoint you.  Don’t be a roadblock in the path of your own communication.

 Is it evident I’ve had a bad time?  Thanks for reading.

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